Our Packages

Basic

Essential IT Support

Ideal for startups or very small businesses needing foundational support.

Remote Help Desk support (email/phone)

Basic Remote Support for troubleshooting

Automated system updates & monitoring

Basic cybersecurity: antivirus, firewall monitoring

Basic cloud email support (Microsoft 365 / Google Workspace)

Hardware guidance & basic setup assistance

Monthly reporting

Hardware Procurement

Add-ons

On-site visits, advanced automation, data backup, secure destruction,

Standard

Business IT

Ideal for growing small businesses with multiple users/devices and need for proactive IT.

Everything in basic, plus…

On-site visits (limited, e.g., 1 per month or per incident)

Network support & Wi-Fi optimization

Cloud storage & backup (daily automated backups)

Cybersecurity monitoring with phishing protection

IT documentation setup & maintenance

Quarterly IT review & strategy session

Access to ticketing & SLA tracking

Patching

Add-ons

Advanced automation, secure destruction

Premium

Advanced IT & Security

Ideal for businesses that rely heavily on IT, want full coverage, and prioritize security.

Everything in standard, plus…

On-site visits

Network support & Wi-Fi optimization

Cloud storage & backup (daily automated backups)

Cybersecurity monitoring with phishing protection

IT documentation setup & maintenance

Quarterly IT review & strategy session

Access to ticketing & SLA tracking

Unlimited on-site visits

Advanced cybersecurity: endpoint protection, MFA, monitoring & alerts

Full business process automation setup

Disaster recovery planning & testing

Full cloud services: collaboration tools, file sync, and backup

IT consultancy & planning (bi-annual roadmap sessions)

Custom dashboards & reporting for leadership

Vulnerability management and Patching

Add-ons

Advanced automation, secure destruction

Compare Our Packages…

Features / Packages	Essential IT Support	Business IT	Advanced IT & Security
Remote Help Desk	✅ Email & phone support	✅ Email, phone & remote support	✅ Email, phone & remote support
On-Site Support	❌	✅ Limited (1 per month)	✅ Unlimited
Network Support	❌	✅ Wi-Fi & basic network support	✅ Full network management
Data Backup	❌	✅ Daily cloud backups	✅ Daily cloud backups + disaster recovery
Cybersecurity	✅ Basic antivirus & firewall monitoring	✅ Antivirus, firewall, phishing protection	✅ Advanced cybersecurity + endpoint monitoring & MFA
Cloud Services	✅ Email only	✅ Cloud storage & collaboration	✅ Full cloud suite, file sync, backup
IT Documentation	❌	✅ Setup & maintenance	✅ Full documentation & knowledge base
Business Process Automation	❌	❌	✅ Custom workflow automation
IT Consultancy	❌	✅ Quarterly review	✅ Bi-annual roadmap & strategy sessions
Hardware Procurement	✅	✅	✅
Secure Data Destruction	Add-on	Add-on	Add-on
Reporting & Dashboards	Monthly basic report	Quarterly & ticket reporting	Custom dashboards & detailed reporting
Patching	❌	✅	✅ Vulnerability & Patching

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